Quality management system

The Faculty

The quality management system, in accordance with the HRN EN ISO 9001 requirement, has been in effect at the Faculty of Mining, Geology and Petroleum Engineering since 2007 for administrative services (related to academic education, scientific research work and industry collaboration as well as the management of the Faculty). The Quality Manual of the Faculty of Mining, Geology and Petroleum Engineering and Quality Politics are documents outlining the proper procedures related to the realization of administrative services and to ensuring their quality.
In the course of 2018, the work on the improvement of the already existing system of quality management at the Faculty of Mining, Geology and Petroleum Engineering continued in accordance with the norm HRN EN ISO 9001:2015. The same can be said about the preparation of documentation for the application of the norm to the other activities of the Faculty. The existing quality assurance system documentation was harmonized with the new laws and regulations, primarily with the Law on protection of personal information. The Faculty of Mining, Geology and Petroleum Engineering also adopted the new Bylaw on the quality assurance system which is totally harmonized with the University of Zagreb’s Bylaw on the quality assurance system.
Aside from improving the quality assurance system, certain formal changes were made in the organization of quality management system. greater powers were transferred from the Management to the Committee for quality management and the Office for quality management system and information management to increase the operational efficiency of the entire system.
Although a part of the power was transferred to the aforementioned Committee and the Office, the Management still retained the central role in the Quality management system by defining the policy of quality as well as short- term and long- term goals and guidelines for the further development of the quality management system at the Faculty of Mining, Geology and Petroleum Engineering.
By conducting both internal and external audits as a part of the regular annual control of the quality management system in providing administrative services at the Faculty of Mining, Geology and Petroleum Engineering the status of the Faculty’s quality management system application is determined and potential incongruities are identified. Various methods are used to improve the quality of services rendered in accordance with the demands of the aforementioned international norm. The existing quality management system is well established and documented. The documents are available on the Faculty’s website. Satisfaction of the system users regarding administrative services, both internal and external, is monitored via surveys conducted among students and employees (surveys regarding the assessment of pregraduate, graduate and integrated graduate studies as a whole and surveys regarding the quality of teachers’ work). The Faculty of Mining, Geology and Petroleum Engineering pays particular attention to the analysis of the surveys’ results with the goal of continuous advancement of the quality management system.