The quality management system, in accordance with the HRN EN ISO 9001 requirement, has been in effect at the Faculty of Mining, Geology and Petroleum Engineering since 2007 for administrative services (related to academic education, scientific research work and industry collaboration as well as the management of the Faculty). The Quality Manual of the Faculty of Mining, Geology and Petroleum Engineering and Quality Politics are documents outlining the proper procedures related to the realization of administrative services and to ensuring their quality.
In the course of 2018, the work on the improvement of the already existing system of quality management at the Faculty of Mining, Geology and Petroleum Engineering continued in accordance with the norm HRN EN ISO 9001:2015 and the new Bylaw on the quality assurance system, which is totally harmonized with the University of Zagreb’s Bylaw on the quality assurance system, was adopted.
The dean and the faculty council are responsible for the quality assurance system at the Faculty of Mining, Geology and Petroleum, and at the implementation level the system is managed by the Committee for Quality Management, with the support of the Office for Quality Management and Information Management.
By conducting internal audits as a part of the regular annual control of the quality management system in providing administrative services at the Faculty of Mining, Geology and Petroleum Engineering the status of the Faculty’s quality management system application is determined and potential incongruities are identified. Various methods are used to improve the quality of services rendered in accordance with the demands of the aforementioned international norm. The existing quality management system is well established and documented. The documents are available on the Faculty’s website.
Satisfaction of the system users regarding administrative services is monitored via surveys conducted among students and employees (surveys regarding the assessment of undergraduate, graduate and integrated graduate studies as a whole and surveys regarding the quality of teachers’ work). The Faculty of Mining, Geology and Petroleum Engineering pays particular attention to the analysis of the surveys’ results with the goal of continuous advancement of the quality management system.