Quality management system, in accordance with the requirement HRN EN ISO 9001, has been implemented since 2007 for administrative services (related to academic education, scientific research work and industry collaboration as well as the management of the Faculty). Quality Manual of Faculty of Mining, Geology and Petroleum Engineering is the document outlining the proper procedures related to the realization of administrative services.
During 2016, certification agency Det Norske Veritas (DNV-GL) conducted an external recertifi cation audit of the quality management system and the Faculty obtained a new certificate until 2018.
Quality policies and quality objectives defined the role of the quality management system and the Faculty commitied to expand the existing quality management system to all segments of its operations by means of the procedures and processes for the approval, periodic evaluation and monitoring of its programs, projects and qualifications. This, furthermore, is a strategic goal of the development of the Faculty until 2016.
Starting basis for the improvement of the Faculty’s quality management system is framed by exisiting legislation and other relevant documents, primarily the following:

  • Standards and guidelines for quality assurance in the European higher education area from 2005
  • Law on quality assurance in science and higher education (NN 45/09)
  • Policy on the quality assurance system of University of Zagreb from 2012.

Commission for quality management and quality management team, along with the representative of the directorate for the quality, represent the bodies in charge with continuous implementation, improvement, adaptation and administration of quality management system of the Faculty. Satisfaction of the system users regarding the administrative service is monitored via surveys conducted among students and employees while the academic aspect is assessed through the implementation of the university student surveys. The existing quality management system is well established and documented. The documents are available on the Faculty’s website and the results of satisfaction surveys with the dean’s offi ce show positive trends. Inclusion of academic and scientific processes within the quality management system and linkage of existing systems of accredited laboratories, in accordance with HRN EN ISO/IEC 17025:2007, represent the next step in achieving a more comprehensive quality managment system.


RGNF DNV GL Certificate 2016 eng


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